skip to main text

1259

Cause

Paper output tray is not pulled out fully.

Important

  • When you load paper in the cassette, this error may occur by pushing the paper output tray deeper than the proper position. In addition, when you load A4 or Letter-sized paper in the cassette, paper often jams if you do not extend the cassette.

What to Do

  1. Make sure there are no objects impeding paper output tray motion around printer.

  2. Pull out paper output tray fully.

    After you removed jammed paper, it is possible that the paper output tray is not pulled out fully.

  3. Select OK on touch screen to resolve error.

  4. Load paper in cassette properly.

    When you load A4 or Letter-sized paper in the cassette, make sure you have extended it.

  5. Perform printing or copying again.