Lines or colors are misaligned

1. Check 1 Adjust the position of the Print head

   If borders are misaligned or the print results are not uniform, adjust the position of the Print head.

   • Automatic Adjustment to Straighten Lines and Colors

2. Check 2 Is the media type specified in the printer driver the same as the media type loaded in the printer?

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   1. To stop printing, press the Stop button.

   2. Change the paper type in the printer driver and try printing again.

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

     • Printing with Easy Setup

3. Check 3 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

   Select the correct media type in the touch screen menu when loading paper in the printer.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

4. Check 4 Is the Roll Paper loaded at an angle?

   If there is a gap between the roll paper and the roll holder, reload the roll paper.

   • Loading Rolls in the Printer

5. Check 5 Is Detect paper width set to Disable?

   Set Detect paper width in the touch screen menu to Enable to load the paper.

   • Advanced (Paper settings)

6. Check 6 Is Skew detection accuracy in the touch screen menu set to Loose or OFF?

   Set Skew detection accuracy to Standard, and then reload the paper.

   • Advanced (Paper settings)

7. Check 7 If you are using rolls, are you using the recommended paper and recommended environment?

   Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

   • List of paper settings (roll paper)

8. Check 8 Colors in printed images may be uneven if the Print Quality setting is too low

   If using Windows, select Advanced Settings from the Main tab of the printer driver, and then select a higher Print Quality setting.

   If using macOS, select Quality & Media in the printer driver, and then select a higher Print Quality setting.

   • Changing the Print Quality and Correcting Image Data (Windows)
   • Changing the Print Quality and Correcting Image Data (macOS)

9. Check 9 Is Unidirectional printing set to Disable?

   Using the Unidirectional printing function may reduce the shift of ruled lines. Follow the steps below for unidirectional printing.

   • Windows

     Open Paper Detailed Settings from the Main tab of the printer driver, and then select Unidirectional Printing.

     • Description of the Main sheet screen

   • macOS

     Open Advanced Paper Settings in the printer driver, and then select Unidirectional Printing.

     • Advanced Paper Settings

Important

• If any of the following conditions are met in the printer driver settings, the unidirectional printing function setting will be disabled.

  • The Banner Printing check box is checked.
  • The paper length exceeds 78.7 in. (2000.0 mm).