No Printing Results
Printing Is Blurred
Colors Are Wrong
White Streaks
Check 1: Did you confirm the paper and print quality settings?
Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.
If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply.
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check 3: When a FINE cartridge runs out of ink, replace it with a new one.
Check 4: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Load paper with the printable side facing down.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Check 5: Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Open the paper output cover, then the head cover opens.
Push up the ink cartridge lock lever to confirm that the FINE cartridge is installed properly.
After confirming that the FINE cartridge is installed properly, close the paper output cover.
If the problem is not resolved, remove the FINE cartridges, then install them again.
Refer to Replacing a FINE Cartridge for how to install the FINE cartridges.
When copying, see also the sections below:
Check 6: Is the platen glass or the glass of ADF dirty?
Clean the platen glass or the glass of ADF.
Cleaning the Platen Glass and Document Cover
NoteIf the glass of ADF is dirty, black streaks appear on the paper as shown below.
Check 7: Check that the original is loaded correctly on the platen glass or in the ADF.
Check 8: Is the original document is loaded with the proper side facing up/down?
When loading the original on the platen glass, the side to be copied should be face down. When loading the original in the ADF, the side to be copied should be face up.
Check 9: Did you copy a printout done by this machine?
If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.
Print from the machine directly, or reprint from the computer.
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