UG044M

If an Error Occurs

When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.

Support Code Corresponding to the Number of Flashes of the Alarm Lamp

(A) Note the number of flashes

(B) Flashes repeatedly

Number of flashes

Cause

Support Code

2 flashes

Printable disc (BD/DVD/CD, etc.) is not set.

1002

There is no paper in the rear tray.

1000

There is no paper in the manual feed tray.

1006

There is no disc tray.

1001

3 flashes

The paper output tray is closed.

1250

The feed slot cover is open.

1270

The manual feed tray is in the paper jam clearing position.

1261

Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray.

1300

Paper is loaded in the manual feed tray when you start printing on a printable disc.

1308

4 flashes

If printing is continued, the ink may run out.

1600

The ink tank is not installed.

1660

5 flashes

The joint lever is not closed properly.

1880, 1881

The print head is not installed.

1401

The print head may be damaged.

1403, 1405

6 flashes

The inner cover (the cover of the disc tray) has been closed.

1855

The inner cover (the cover of the disc tray) has been opened.

1856

The inner cover (the cover of the disc tray) is closed.

1850

The inner cover (the cover of the disc tray) is open.

1851

7 flashes

More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

1681

8 flashes

The ink absorber is almost full.

1700, 1701

9 flashes

The device incompatible with the printer is connected.

2001

10 flashes

The paper output tray is in the paper jam clearing position.

1252

11 flashes

Automatic Print Head Alignment failed.

2500

The Page Size setting does not match the size of the paper loaded in the printer.

1062

12 flashes

The tank covers cannot be opened.

1291, 1292

The tank cover is open.

1293

13 flashes

The remaining level of the ink cannot be correctly detected. (The lamp on the ink tank flashes.)

1753

14 flashes

The ink tank cannot be recognized.

1684

15 flashes

The ink tank cannot be recognized.

1410, 1411, 1412, 1413, 1414, 1415, 1416, 1417, 1418, 1419, 141A, 141B

16 flashes

The ink has run out. (The lamp on the ink tank flashes.)

1751, 1752

17 flashes

The ink remaining level is not enough to perform the system cleaning function.

1360

System cleaning could not be performed because the system cleaning function is disabled.

1363

18 flashes

The ink remaining level is not enough to perform the system cleaning function.

1361, 1362, 1370

19 flashes

An unsupported USB hub is connected.

2002

20 flashes

An error has occurred.

1371

Support Code corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp

Number of flashes

Cause

Support Code

2 flashes

Printer error has occurred.

5100

7 flashes

Printer error has occurred.

5B00, 5B01

10 flashes

An error requiring you to contact the service center has occurred.

B200

Other cases than above

Printer error has occurred.

5110, 5120, 5200, 5203, 5204, 5205, 5206, 5250, 5400, 5700, 5C00, 5C20, 6000, 6010, 6500, 6700, 6800, 6801, 6900, 6901, 6902, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6B00, 6C10, 6F00, 8100, 8200, 9000, 9300, 9400, B400, B500, B501, B600, B700, B800

Note
  • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.

    Click Here to Search

For details on how to resolve errors without Support Codes, see A Message Is Displayed.

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