If an Error Occurs

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.

Support Code Corresponding to the Number of Flashes of the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

The machine is out of paper, or paper does not feed.

1003

The paper size in the print settings and the size of the loaded paper do not match.

2100, 2101

3 flashes

The paper output tray is closed.

1250

Paper is jammed in the paper output slot.

1300

Paper is jammed inside the machine at the transport unit.

1303

Paper is jammed when performing automatic duplex printing.

1304

4 flashes

The FINE cartridge is not installed properly.

1687

5 flashes

The FINE cartridge is not installed.

1401

Appropriate FINE cartridge is not installed.

1403, 1485

6 flashes

The paper output cover is open.

1202

7 flashes

The FINE cartridge is not installed in the correct position.

1486, 1487

8 flashes

The ink absorber is almost full.

1702, 1703, 1704, 1705, 1712, 1713, 1714, 1715

9 flashes

The protective material for the FINE Cartridge holder or the tape may remain attached to the holder.

1890

10 flashes

Loaded paper is not compatible with automatic duplex printing.

1310

11 flashes

Cannot perform automatic duplex printing with the current paper size setting.

4103

12 flashes

You cannot print the contents on CREATIVE PARK PREMIUM.

4100

13 flashes

The ink may have run out.

1686

14 flashes

The ink cartridge cannot be recognized.

1684

15 flashes

The FINE cartridge cannot be recognized.

1682

16 flashes

The ink has run out.

1688

21 flashes

The machine cannot detect the paper size.

2103

22 flashes

The machine has detected that the paper has been fed aligned to one side.

2102

Support Code Corresponding to the Number of Alternate Flashes of the ON Lamp and the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

Printer error has occurred.

5100

7 flashes

Printer error has occurred.

5B02, 5B03, 5B04, 5B05, 5B12, 5B13, 5B14, 5B15

10 flashes

An error requiring you to contact the service center has occurred.

B200

Other cases than above

Printer error has occurred.

5011, 5012, 5200, 5400, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946

  • When a Support Code and a message are displayed on the computer screen:

    figure: Error message in Windows

Note

  • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.

    Click Here to Search

For details on how to resolve errors without Support Codes, see A Message Is Displayed.