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Scanner Buttons Do Not Work

  1. Check 1 Reinstall the required applications from the Setup CD-ROM or the web page.

  2. Check 2 To use the COPY button, install the printer driver for your printer.

  3. Check 3 To use the COPY button, check that your printer operates properly.

  4. Check 4 To use the SEND button, install a compatible application or e-mail client.

    If the e-mail client does not operate properly, check that the e-mail client's MAPI is enabled. Refer to the e-mail client's manual for how to set MAPI.

  5. Check 5 The IJ Scan Utility screen may be hidden behind other windows.

    Click Canon IJ Scan Utility on the taskbar to bring the IJ Scan Utility screen to the front.

  6. Check 6 Applications may not be assigned to the scanner buttons.