skip to main text

Printing Does Not Start

  1. Check1 Make sure printer is securely plugged in and press ON button to turn it on.

    The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.

    Note

    • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

  2. Check2 Make sure printer is properly connected to computer.

    When the printer is connected to your computer with a USB cable, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

  3. Check3 If printing from a computer, delete unnecessary print jobs.

  4. Check4 Is your printer's printer driver is selected when printing?

    The printer will not print properly if you are using a printer driver for a different printer.

    • For Windows:

      Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

      Note

      • To make the printer the one selected by default, select Set as Default Printer.

    • For Mac OS:

      Make sure your printer's name is selected in Printer in the Print dialog.

      Note

      • To make the printer the one selected by default, select the printer for Default printer.

  5. Check5 Set correct printer port. (Windows)

    Make sure the correct printer port is set.

    1. Log in using an account with administrator privileges.

    2. Make the following settings.

      • In Windows 10, right-click Start button and select Control Panel > View devices and printers.

      • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Devices and Printers.

      • In Windows 7, select Devices and Printers from Start menu.

      • In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers.

      • In Windows XP, select Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.

    3. Open printer driver properties.

      • In Windows 10, Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Printer properties.

      • In Windows Vista or Windows XP, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties.

    4. Click Ports tab to check port settings.

      Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in Printer column is selected for Print to the following port(s).

      • If setting is incorrect:

        Reinstall the printer driver from the Setup CD-ROM or the Canon website.

      • If printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 10, click Start button and select All apps, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        If the problem is not resolved, reinstall the printer driver from the Setup CD-ROM or the Canon website.

  6. Check6 Is print data extremely large? (Windows)

    Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears.

    * This may reduce print quality.

  7. Check7 If printing from your computer, restart computer.