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Repairing Your Machine

When transporting the machine for repairing it, follow the procedure below to prepare.


  • When transporting the machine, make sure to avoid the followings.

    • You cannot take ink out of ink tanks.

    • Do not tilt the machine. Ink may leak.

    • Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.

    • Pack the machine in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

    • Do not remove the cartridge. Ink may leak.

    • When transporting the machine, we recommend packing the machine in a plastic bag so that ink does not leak.

    • When a shipping agent is handling transport of the machine, have its box marked "THIS SIDE UP" to keep the machine with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".

  1. Make sure machine is turned on.

    If the machine cannot be turned on, unplug it and go to step 4.

  2. If an error has occurred, press machine's Black or Color button.

    After the Alarm lamp is turned off, go to step 3.

    If the error is not cleared, press ON button to turn the machine off, and then unplug it. If the machine cannot be turned off, unplug it. Go to step 4.

  3. Set machine to transporting mode.

    Press and hold Stop button, and then release button when Alarm lamp flashes 7 times. The machine is set to transporting mode and turned off. Unplug the machine.

  4. Make sure that cartridge holder has moved to far right.

    If the cartridge holder is not to the right, move it to far right.

  5. Make sure that tank caps are properly closed.

  6. Retract the paper output tray and output tray extension, and then close the paper support.

  7. Unplug the printer cable from the computer and from the machine, then unplug the power cord from the machine.

  8. Use adhesive tape to secure all the covers on the machine to keep them from opening during transportation. Then pack the machine in the plastic bag.

  9. Attach the protective material to the machine when packing the machine in the box.