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Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear

Paper Is Blank

Printing Is Blurry

Colors Are Wrong

White Streaks Appear

  1. Check1 Check paper and print quality settings.

    Print Results Are Unsatisfactory

  2. Check2 Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning.

    Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

    For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

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    • If nozzle check pattern is not printed correctly:

      After performing the print head cleaning, print the nozzle check pattern and examine the pattern.

    • If problem is not resolved after performing print head cleaning twice:

      Perform print head deep cleaning.

    • If problem is not resolved after performing print head deep cleaning:

      Perform system cleaning.

      • From computer:

      • From operation panel:

        To perform system cleaning, press and hold the Stop button until the Alarm lamp flashes 5 times, and then release the button.

        Important

        • Before performing system cleaning, check the remaining ink level of all colors. If the remaining ink level is below the single dot (a), refill the ink tank of corresponding color. Performing system cleaning when the remaining ink level is not enough may damage the machine.

      If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair.

      Important

      • Do not tilt the machine when moving it since the ink may leak out.

      • When transporting the machine for repairing it, see Repairing Your Machine.

  3. Check3 When an ink tank runs out of ink, refill the ink tank.

    If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink.

    After refilling the ink tank, perform system cleaning.

    • From computer:

    • From operation panel:

      To perform system cleaning, press and hold the Stop button until the Alarm lamp flashes 5 times, and then release the button.

      Important

      • Before performing system cleaning, check the remaining ink level of all colors. If the remaining ink level is below the single dot (a), refill the ink tank of corresponding color. Performing system cleaning when the remaining ink level is not enough may damage the machine.

  4. Check4 When using paper with one printable surface, make sure paper is loaded with printable side facing up.

    Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

    Load paper with the printable side facing up.

    Refer to the instruction manual supplied with the paper for detailed information on the printable side.

  • When copying, see also the sections below:

  1. Check5 Is platen glass dirty?

    Clean the platen glass.

    Cleaning the Platen Glass and Document Cover

  2. Check6 Make sure original is properly loaded on platen glass.

    Loading Originals

  3. Check7 Is original loaded with side to be copied facing down on platen glass?

  4. Check8 Did you copy a printout done by this machine?

    If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.

    Reprint from the computer if you can reprint from it.