Clearing Jammed Roll Paper

If roll paper jams, follow the steps below to remove jams.

Note

  • If "The paper is jammed. Lift the release lever and remove the paper." appears on the touch screen, Step 1 and Step 9 can be skipped.

  1. Turn off the power to the printer.

     Turning the Printer On and Off

  2. Open the top cover.

    Note

    • If the roll paper is very curled or the leading edge of the roll paper blocks the Carriage, setting the cutting method for the roll paper to User cut and leading edge detection to Do not detect may stop the paper from blocking the carriage.

       Specifying the Cutting Method for Rolls

  3. If the Carriage is out, move the Carriage out of the way, away from the paper.

    Important

    • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may cause malfunction.

       

  4. Lift up the release lever.

  5. Holding the paper on both sides, pull the jammed portion out toward the front. Use scissors or a cutting tool to cut away the printed or wrinkled portion.

    Caution

    • Be careful not to injure yourself or scratch the printer when cutting.

  6. If the Carriage is on the left, move the Carriage to the right until it stops.

    Important

    • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer.

  7. While holding the leading edge of the roll paper in the middle and gently and evenly pulling until it reaches the output guide (A) position, align the right edge of the roll paper parallel to the paper alignment line (B), and lower the release lever.

    Important

    • Do not pull the roll paper forcefully to make it line up with the paper alignment line (B). This might cause the roll paper to feed at an angle.

  8. Close the top cover.

  9. Turn on the power to the printer.

     Turning the Printer On and Off

    The roll is advanced and the printer is ready to print.

Note