skip to main text

1314

Cause

Paper is jammed inside rear cover during automatic duplex printing.

What to Do

If the paper is jammed inside the rear cover when performing automatic duplex printing, remove the paper by following these steps.

Watch the movie

Note

  • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.
  1. Rotate printer so that rear side of printer faces toward you.

  2. If protective material for rear cover remains attached, remove it.

  3. Open rear cover.

    Slide the rear cover to the left then open it.

  4. Pull out paper slowly.

    Note

    • Do not touch the inner parts of the printer.
    • If you cannot pull the paper out, try the following.

      • Turn the printer off and turn it back on.

        The paper may be ejected automatically.

      • Pull out the paper output tray.

        It becomes easy to pull out the paper.

  5. Close rear cover slowly.

    Close the rear cover then slide it to the right.

    Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer.

  6. Reload paper and press printer's OK button.

    If you turned off the printer, the print data that was sent to the printer is erased. Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly.

      Align the paper guides with the both edges of the paper when you load paper.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.