Paper rubs against the Print Head

1. Check 1 Is the media type specified in the printer driver the same as the media type loaded in the printer?

   When printing with the media type specified in the printer driver, load the specified media type in the printer.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

   When printing with the media type loaded in the printer, specify the same media type in the printer driver.

   1. To stop printing, press the Stop button.

   2. Change the paper type in the printer driver and try printing again.

   Note

   • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

   • Click Get Information to reflect the paper information set in the printer to the printer driver.

     • Printing with Easy Setup

2. Check 2 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

   Select the correct media type in the touch screen menu when loading paper in the printer.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

3. Check 3 Is the paper loaded properly?

   If not loaded properly, paper can buckle and rub against the Print head.

   Reload the paper.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

4. Check 4 Are the margins of the rolls narrow?

   Narrow margins can cause the leading edge of the paper to curl easily, and the raised paper may rub against the head after the ink has landed on it. Make the margins wider.

   • Making Margin Settings for Rolls

5. Check 5 If you are using plain paper, changing the settings from the printer driver may improve the print results.

   • For the target setting mode

     Select Poster/Photo in Print Target.

     • Printing by setting the Print target

   • For the advanced setting mode

     Select Image in Print Priority.

     • Printing using the Preferences mode

6. Check 6 If you are using rolls, are you using the recommended paper and recommended environment?

   Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

   • List of paper settings (roll paper)

7. Check 7 Set the setting to prevent paper rubbing.

   Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer.

   This may reduce the print speed.

   * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.

   • From operation panel

     Select (Setup) on HOME screen > Printer settings > Print settings in this order, and then set Prevent paper abrasion to ON.

     • Changing Settings from Operation Panel