skip to main text

The edges of the paper are dirty

  1. Check 1 Was printing on small paper?

    The platen may become dirtied by printing on small paper sizes.

    Open the left and right access covers, and clean the platen.

  2. Check 2 Is the media type specified in the printer driver the same as the media type in the printer?

    The platen may become dirty if the loaded paper does not match the settings. After cleaning the platen, adjust the paper size.

    When printing with the media type specified in the printer driver, load the specified media type in the printer.

    When printing with the media type loaded in the printer, specify the same media type in the printer driver.

    1. To stop printing, press the Stop button.

    2. Change the type of paper in the printer driver and try printing again.

    Note

    • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media type loaded in the printer.

    • Click Get Information to reflect the paper information set in the printer to the printer driver.

  3. Check 3 When loading paper in the printer, is the media loaded the same as the media type selected on the touch screen?

    The platen may become dirty if the loaded paper does not match the settings. After cleaning the platen, adjust the paper size.

    Select the correct media type in the touch screen menu when loading paper in the printer.

  4. Check 4 Is the paper creased or curled?

    Straighten out the wrinkles or curls and reload the paper.

  5. Check 5 In the touch screen menu, is Cut-dust reduction in Advanced paper settings set to ON?

    A cut dust reduction line is printed at the paper cut position when Cut-dust reduction is set to ON.

    If cutting dust reduction is not required, set Cut-dust reduction to OFF.

  6. Check 6 Is the output guide clean?

    Clean the output guide.

  7. Check 7 Are the margins of the rolls narrow?

    Narrow margins can cause the leading edge of the paper to curl easily, and the raised paper may rub against the head after the ink has landed on it. Make the margins wide.

  8. Check 8 If you are using plain paper, changing the settings from the printer driver may improve the print results.

  9. Check 9 If you are using rolls, are you using the recommended paper and recommended environment?

    Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment.

  10. Check 10 Set the setting to prevent paper rubbing.

    Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer.

    This may reduce the print speed.

    * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.

    • From operation panel

      Select (Setup) on HOME screen > Printer settings > Print settings in this order, and then set Prevent paper abrasion to ON.

  11. Check 11 Is the inside of the printer dirty?

    During duplex printing, ink may stain the inside of the printer, smudging the printout.

    Perform bottom plate cleaning to clean inside of printer.

    Note

    • To prevent staining inside the printer, be sure to set the correct paper size.

  12. Check 12 If you are using sheets, is the sheet curled?

    Align the edges of paper. If paper is curled, flatten it.

    Important

    • Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

    • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.