The edges of the paper are dirty

1. Check 1 Was printing borderless or on small paper?

   The platen may become dirtied by printing borderless or on small paper sizes.

   Open the top cover and clean the platen.

   • Cleaning Inside the Top Cover

2. Check 2 Is Extension for borderless printing in the touch screen menu set to Large or Standard?

   Set Paper with adequate width in Extension for borderless printing to Small.

   • Menu Structure

3. Check 3 Is the media type specified in the printer driver the same as the media type in the printer?

   Make sure the same type of paper is specified on the printer as in the printer driver.

   • Changing the Type of Paper

   Follow the steps below to change the printer driver settings.

   1. To stop printing, press the Stop button.

   2. Change the type of paper in the printer driver and try printing again.

4. Check 4 Is the paper creased or curled?

   Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously.

   • Loading the Upper Roll on the Printer
   • Loading Sheets in the Printer

5. Check 5 Is Cut-dust reduction in the touch screen menu Advanced paper settings set to ON?

   A cut dust reduction line is printed at the paper cut position when Cut-dust reduction is set to ON.

   If cutting dust reduction is not required, set Cut-dust reduction to OFF.

   • Menu Structure

6. Check 6 Is the print head height set too low in the touch screen menu?

   Set Paper Thickness (Head Height) to Auto.

   • Troubleshooting Paper Abrasion and Blurry Images

7. Check 7 Is the paper thick, or a type that curls easily or is prone to buckling after absorbing ink?

   If using paper-based printing material such as thick-coat paper, set Transport unit vacuum strength in the touch screen menu to Medium-strong or Strong.

   If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screen menu.

   • Adjusting Vacuum Strength
   • Troubleshooting Paper Abrasion and Blurry Images

   If using film-based printing material such as tracing paper, set the Transport unit vacuum strength in the touch screen menu to Standard, Medium-strong, or Strong.

   If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screen menu.

   • Adjusting Vacuum Strength
   • Troubleshooting Paper Abrasion and Blurry Images

8. Check 8 Is the output guide clean?

   Clean the output guide.

   • Cleaning the Printer Exterior