skip to main text

Cleaning the Paper Feed Roller

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market

  1. Make sure that the power is turned on.

  2. Remove any paper from the cassette, then push it back.

    Note

    • If a message is displayed on the screen after pushing the cassette back, press the OK button.

  3. Press the Setup button, use the Left or Right button to select Maintenance, then press the OK button.

  4. Use the Left or Right button to select Roller cleaning, then press the OK button.

    Figure: LCD

    The paper feed roller will rotate as it is cleaned.

  5. Make sure that the paper feed roller has stopped rotating, then load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market in the cassette.

    After pushing the cassette back, the paper information registration screen is displayed on the LCD. Select A4 or Letter for Size: and Plain paper for Type:, then press the OK button.

    Figure: LCD

  6. Pull the paper output support out from the paper output tray, then open the output tray extension.

  7. Make sure that Roller cleaning is selected, then press the OK button.

    The machine starts cleaning. The cleaning will be complete when the paper is ejected.

If the problem is not resolved after cleaning the paper feed roller, contact the service center.