UG052M

Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.

Note
  • This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the status of the Alarm lamp and take the appropriate action to clear the error. For details, see If an Error Occurs.

  • For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on the PictBridge Compliant Device

Action

"Printer in use"

If the printer is printing from the computer or warming up, wait until the job ends.

When it is ready, the printer starts printing automatically.

"No paper"/"Media type error"

Load paper, and select Continue* in the display on your PictBridge compliant device.

* To resume printing, you can also press the RESUME/CANCEL button on the printer instead of selecting Continue on the device.

"Paper Error"/"Media type error"

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

"Paper jam"

Select Stop in the display on your PictBridge compliant device to stop printing.

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

"Printer cover open"

If the top cover is opened, close the top cover.

If the tank cover is opened when printing, close the tank cover of both right side and left side securely.

"No print head"

The print head is defective or is not installed.

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

"Waste tank full"/"Ink absorber full"

The ink absorber is nearly full.

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

"No ink"/"Ink cassette error"

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

"Ink Error"

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

"Hardware Error"

Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.

If an Error Occurs

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