skip to main text

If an Error Occurs

When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.

Support Code Corresponding to the Number of Flashes of the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

There is no paper in the rear tray.

1000

The paper size in the print settings and the size of the loaded paper do not match.

2100, 2101

3 flashes

Paper is jammed in the paper output slot or in the rear tray.

1300

4 flashes

If the lamp on the ink tank is flashing, ink may have run out.

1600

The ink tank is not installed.

1660

The print head lock lever is not locked or an ink tank is installed improperly.

1687

5 flashes

The print head is not installed.

1401

The print head may be damaged.

1403, 1405

7 flashes

More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

1681

8 flashes

The ink absorber is almost full.

1700, 1701

11 flashes

Automatic Print Head Alignment failed.

2500

Cannot perform printing with the current print setting.

4103

12 flashes

Battery has exhausted.

1810

15 flashes

The ink tank cannot be recognized.

1410, 1411

17 flashes

The ink has run out. (The lamp on the ink tank flashes.)

1688

18 flashes

The remaining ink level cannot be correctly detected.

1689

21 flashes

The printer cannot detect the paper size.

2103

Support Code Corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

Printer error has occurred.

5100

7 flashes

Printer error has occurred.

5B00, 5B01

10 flashes

An error requiring you to contact the service center has occurred.

B201, B202, B203, B204

16 flashes

A problem has occurred with the battery.

A100

Other cases than above

Printer error has occurred.

5200, 5400, 5700, 5C00, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A00, A000

  • When a Support Code and a message are displayed on the computer screen:

    figure: Error message screen

Note

  • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.

    Click Here to Search

For details on how to resolve errors without Support Codes, see A Message Is Displayed.