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Cannot Install the Printer Driver

  • If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:

    Start the installation following the procedure below.

    1. Select items as shown below.

      • In Windows 8, select the Explorer icon in Taskbar on Desktop, then select Computer from the list on the left.

      • In Windows 7 or Windows Vista, click Start then Computer.

      • In Windows XP, click Start then My Computer.

    2. Double-click the CD-ROM icon on the displayed window.

      If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.

      If you cannot install the printer driver with the Setup CD-ROM, install it from our website.

    Note

    • If the CD-ROM icon is not displayed, try the following:

      • Remove the CD-ROM from your computer, then insert it again.

      • Restart your computer.

      If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.

  • If you are unable to proceed beyond the Printer Connection screen:

    figure: Printer Connection screen

    Note

    • The printer is not detected. Check the connection. may be displayed depending on the computer you use.

    1. Check1 Make sure that the USB cable is securely plugged in to the printer and the computer.

    2. Check2 Follow the procedure below to connect the printer and the computer again.

      1. Turn the printer off.

      2. Unplug the USB cable from the printer and the computer, then connect it again.

      3. Turn the printer on.

    3. Check3 If you cannot resolve the problem, follow the procedure below to reinstall the printer driver.

      1. Click Cancel.

      2. Click Start Over on the Installation Failure screen.

      3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your printer's name), then remove the CD-ROM.

      4. Turn the printer off.

      5. Restart the computer.

      6. Make sure that you have no application software running.

      7. Insert the CD-ROM again, then install the printer driver.

  • In other cases:

    Reinstall the printer driver.

    If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall the driver.

    Deleting the Unnecessary Printer Driver

    If you reinstall the printer driver, install the printer driver with the Setup CD-ROM or install it from our website.

    Note

    • If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before reinstalling.