Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear

Check 1: Make sure that your scanner or printer is turned on.

Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord.

Check 3: Connect the USB cable to a different USB port on the computer.

Check 4: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.

Check 5: Make sure that ScanGear (scanner driver) is installed.

If not installed, install ScanGear (scanner driver) using the Setup CD-ROM.

Check 6: Select your scanner or printer on the application's menu.

  • The operation may differ depending on the application.

Check 7: Make sure that the application is TWAIN-compliant.

You cannot open ScanGear from applications not supporting TWAIN.

Check 8: Exit ScanGear if it is running on another application.

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