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Printer error has occurred.

What to Do

Cancel printing and turn off the machine.

Check the following:

  • Make sure cartridge holder motion is not impeded by stabilizer, jammed paper, etc.

    Remove any impediment.

  • Make sure the cartridges are properly installed.

Turn the machine back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.


  • When clearing an impediment to cartridge holder motion, be careful not to touch clear film (A), white belt (B), or tubes (C).

  • Do not tilt the machine when moving it since the ink may leak out.

  • When transporting the machine for repairing it, see Repairing Your Machine.