Failed to MP Drivers Installation (Windows)
- If installation does not start when you insert Setup CD-ROM:
- If you cannot get past the Printer Connection screen:
- Other cases:
If installation does not start when you insert Setup CD-ROM:
Follow the instructions below to start the installation.
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Make the following settings.
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In Windows 10, click Start > File Explorer, and then click This PC from list on left.
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In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left.
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In Windows 7, click Start, and then click Computer.
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Double-click the
CD-ROM icon in the window that appears.If the contents of the CD-ROM appear, double-click Msetup4.exe.
If you cannot install the MP Drivers with the Setup CD-ROM, install it from the Canon website.
Note
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If the CD-ROM icon does not appear, try the following:
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Remove the CD-ROM from your computer and reinsert it.
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Restart your computer.
If the icon still does not appear, try a different disc and see if it appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.
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If you cannot get past the Printer Connection screen:
Other cases:
If the MP Drivers was not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
Reinstall the MP Drivers with the Setup CD-ROM or install it from the Canon website.
Note
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If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers. Restart your computer and then reinstall the drivers.
