Cannot Print/Scan from Smartphone/Tablet

Check1 Make sure that the machine is turned on.

Check2 Is Change LAN in LAN settings under Device settings set to LAN inactive or Access point mode?

Select Wireless LAN.

Check3 Are the network settings of the machine identical with those of the wireless router?

Make sure that the network settings of the machine (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

To check the current network settings of the machine, print out the network setting information.

Printing Out Network Setting Information

If the network settings of the machine are not identical with those of the wireless router, change the network settings of the machine to match with those of the wireless router using IJ Network Tool.

Check4 Are the network settings of your smartphone/tablet identical with those of the wireless router?

Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

Check5 Make sure that the machine is not placed far away from the wireless router.

The wireless router is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the wireless router.

Check6 Make sure that there is no obstruction.

Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.

Check7 Make sure that there is no source of radio wave interference in your vicinity.

If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.

Check1 Make sure that the machine is turned on.

Check2 Is Change LAN in LAN settings under Device settings set to LAN inactive or Wireless LAN?

Select Access point mode.

Check3 Confirm the settings of your smartphone/tablet.

Make sure that your smartphone/tablet can use the wireless LAN.

For details on how to perform setting of the wireless LAN, refer to the instruction manual provided with your smartphone/tablet.

Check4 Have you selected the machine as the destination of your smartphone/tablet?

Select the access point name (SSID) of the machine with your smartphone/tablet.

Check5 Have you entered the proper password specified for the access point mode?

If the security setting of the access point mode is enabled, you need to enter the password to connect your smartphone/tablet to the machine. Confirm the specified password, then enter the proper one.

Check6 Make sure that the machine is not placed far away from the wireless router.

Locate your smartphone/tablet close enough to communicate with the machine.

Check7 Make sure that there is no obstruction.

Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.

Check8 Make sure that there is no source of radio wave interference in your vicinity.

If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.

Check9 Are you trying to connect 6 smartphones/tablets or more?

You can connect up to 5 smartphones/tablets using the access point mode.